Ekalawya

VP / GM – BPO OPERATIONS SOLUTION ARCHITECT – F&A / PHARMA / TELECOM

JOB DESCRIPTION

Role: Solution Architect – Sales & Innovation /Sales Execution /Sales Pursuit & Closure
Work Location : Bangalore / Mumbai
Domain :
 Finance and Accounting / HR / Procurement / Pharmaceutical (Pharma)/ Digital Marketing / Telecom

The Solution Architect (SA) plays a critical client-facing role that interprets and translates client requirements into a solution that can be configured from a standard set of offerings. The SA operates as a single point of contact or as part of a team (on large deals with multiple SAs) accountable to the SA SPOC from Stage 1 to deal closure and the transition to the OADM

Main Accountabilities 

Operational Responsibilities

Single Point of Contact Accountabilities

– Managing all OG, senior client buyer and functional owner relationships for the designated solution

– Driving the necessary sign-off of the solution with proper input from the OGs on client business objectives, industry, risk assessment, budget and preferences (see service group rules/process and escalation approach for specifics)

– Managing the sales team, Subject Matter Experts required during the sales process and the communication/ collaboration with Outsourcing Service Delivery

– Directing and coordinating with Legal & Commercial and Corporate Transaction Services (CTS) in areas specific to the solution to ensure use of standards

– Collaborating with the Operating Groups to provide input to Terms and Conditions and in some cases accountable for specific Outsourcing contractual terms and conditions

– Identifying leadership contacts for service transition and operations and ensuring appropriate solution plan transition for closed deals

– Interfacing with the delivery organization/s to ensure effective transition, shape services, collaborate on clear solution assumptions, determine appropriate service delivery locations and related cost to deliver

– Orchestrating the action points coming out of the opportunity Quality Assurance process

Solution Planning and Deal Shaping for Qualified Deals

– Understand and translate buyer requirements into a standard solution offering deal approach, solution plan, proposal and cost estimate leveraging standard process methods, deliverables and the right collection of offerings

– Collaborating as a key member of the sales team to represent the solution offering to the client buyer and other internal Accenture groups

– Aligning final solution architecture (including statement of work, schedules and other contractual documents) with final terms and conditions

Commercial and Financial Responsibilities 

– Preparing the BD spend estimate, schedule, work plan, resource/sourcing plan

– Understand and clearly define the input required to create cost estimates; Preparing the cost model estimates working with Service Delivery, Solution Management (if applicable) and CTS to deliver the defined scope of services

Competency 

Outsourcing & Offshoring – Finance and Accounting / HR / Procurement / Pharmaceutical (Pharma)/ Digital Marketing / Networks

BPO Operations

Negotiate to Close

Value Proposition Development

Solution Configuration

Offering Acumen

Business Case Development

Deal Shaping

Solution Planning for Outsourcing Methodology

Solution Pursuit Management

Proposal Development

Alliance Management

Pricing Strategy & Execution

Service Transition Approach Development

Solution Realization Approach Development

Experience

– Experience in due diligence, solution identification, feasibility assessment, client visits

– Experience in cost estimation and pricing for outsourcing and offshoring of processes

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law 

Salary: Not Disclosed by Recruiter
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Senior Management
Role: Head/VP/GM-Transitions

DESIRED CANDIDATE PROFILE

Education:UG -B.Com – Commerce, Other Graduate

Doctorate – Doctorate Not Required

COMPANY PROFILE

Accenture Solutions Pvt Ltd
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the world largest delivery network.Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 373,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.

Visit us at www.accenture.com.

June 25, 2017
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